Refund policy

Returns & Refunds

Ixibigisozo
Irmgard Maria Frein-Oyen
Beckenzaunweg 3, 28195 Bremen, Germany
Email: info@ixibigisozo.store
Phone: +49 421 16090900

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ixibigisozo.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A product or part must be returned complete and in its original packaging; fencing, a ladder or an alarm that has been installed, anchored or wired cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check your pool, your local pool-safety rules and your fixings before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Feet, clips, latches, batteries, mesh and finishes wear with use and are stocked as spares; batteries and feet are consumables. Damage or a hazard from a fence not installed to the required height or with gaps or footholds, a gate not self-closing and self-latching or with the latch in reach, an alarm relied on instead of a fence and supervision, or a ladder left in place when the pool is unsupervised, is not a warranty defect, and these are safety products that never replace supervision.